A former Geek Squad employee tells us four facts you may not have known about this Best Buy service. If you have any others to add, please leave us a comment. Continue reading to see them all.

Geek Squad On Windows Vista


Data Recovery is not a big deal. They hook it up to any random desktop, run a recovery program (license costs about 1k a year), and click recover


An Agent’s RPT or Revenue Per Transaction is around $250.00. Which means if you are spending less than that, their goal is to get you to spend more


Geek Squad hires people based on their Salesmen and Customer Service skills before they hire on their Technical Prowess. They would rather Train a salesman to be a tech than train a tech to be a salesman


They outsource some of the repairs via a remote access application (AKA AJU or Agent Johnny Utah). These people are in countries that have no similar privacy laws that are in the US. So in other words, your computer with your saved bank passwords, government contacts, ETC; are being accessed by “Bob” in India, Pakistan, and various other countries around the world

[via Consumerist]

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