Yes, Geek Squad actually charged a customer $415 to fix their laptop — unsuccessfully, after Windows flashed the BSOD. This was the quote:

Price to diagnose was $69.00, OS Install $129.00, Back up transfer $99.00, NO Guarantee. Estimated repair time seven to ten days. On the 11th day, O. was given the sad news that his hard drive was fried and would need to be replaced for an extra charge of $118.00. On the 12th day, O. was given his laptop, and his non-working hard drive

[via Consumerist]

Yes, Geek Squad actually charged a customer $415 to fix their laptop — unsuccessfully, after Windows flashed the BSOD. This was the quote:

Price to diagnose was $69.00, OS Install $129.00, Back up transfer $99.00, NO Guarantee. Estimated repair time seven to ten days. On the 11th day, O. was given the sad news that his hard drive was fried and would need to be replaced for an extra charge of $118.00. On the 12th day, O. was given his laptop, and his non-working hard drive

[via Consumerist]