You’ve seen the T-Mobile, Sprint, Verizon, and Cingular confessions, now check out what an ex-Circuit City employee has to say. We’ve selected five of our favorites for your reading enjoyment after the break. [via Consumerist]
When buying any product, expect the salesmen to tell you that after around 13 months, a certain part or battery will need replacing. The common manufacturers warranty only covers 12 months parts and labor, so the customer is pushed to buy the extended warranty under the impression it will fail later…
Every salesman is ranked by the number of protection plans (or extended warranties) that they sell. At my store all the time we would throw on scratch protection plans to CD’s, since they’re only a buck, most people don’t notice. During the $9.99 CD special days, customers who weren’t aware of the sale were easy prey.
When buying a PC you will be asked to have a backup DVD made for a charge of $30. This is done through an application found on all computers, sometimes hidden. You could do it yourself for free. Also, it was very common to sell this on Toshiba laptops. Little do the customers know, it’s already in the box. So we would charge, and do nothing
Don’t bother calling in to check if we have a CD, DVD or game in stock, chances are they’ll say “no” regardless whether we have it or not. Just laziness
When looking at computers, make sure that the tag you’re looking at matches the floor model you’re testing. We often would only put the faster computers on display that looked the same, so the customer would think that they’re getting this fast computer when in reality, it’s for the tag 3 feet away, and it’s twice the price